Refund policy


Returns/Exchanges 

We are proud to offer 30-day hassle free returns/exchanges. If your originally purchased piece does not suit the style of your home OR if the item has arrived faulty or not as described, you have 30-days to request a return/exchange, this excludes sale items (read below).

 

Return Criteria

Return requests must be submitted within 30 days of delivery. Return requests outside of this window will not be accepted.

The item must be in original condition: unused, unwashed, tags attached, in the original packaging, with all thank-you and care cards included. Returns will not be accepted if any part of the product or packaging is damaged or missing.

 

Exceptions

  • Items deemed damaged due to general wear and tear or everyday treatment/accidents will not be considered for a return. 
  • All items purchased at a reduced price, including sale, discounted items, mystery boxes and during general promotional periods are final and are not eligible for return, exchange, or refund.

 

Initiate your return

Step 1: Email Us

If you meet our return criteria, you can begin the return process by emailing info@youtopianhome.com.au within 30 days of delivery with:

  • ‘Return’ in the subject line
  • Your order number
  • Reason for return, and
  • 3-4 clear images showing the item from different angles so we can match your product to the proof of purchase

Once we have approved your return, we will send you a return address and instructions.


Step 2: Send back your return

Please note, all returns must be sent back to our Melbourne Studio in order to be processed correctly. We cannot accept returns to any other addresses.

Please send the item within 5 days and email us with a tracking number. If we don’t receive tracking confirmation within this timeframe, the return request will be closed.

Return shipping costs are the responsibility of the customer.

Any gifts or promotional items received with your purchase must be included in the return.


Step 3: Receiving your refund

Once we receive the returned item, its condition will be reviewed by our team.

If approved, full-priced items may be returned for store credit or a refund.

Original shipping costs and shipping protection are non-refundable. Discounted items are final sale and not eligible for return. 

If the item does not meet our return policy, it will be returned to your original order address at your expense. 

 

Cancelling your order

Orders placed during sale periods cannot be cancelled.

Pre-orders can be cancelled before the order has been processed or entered production. Once processing begins, pre-order cancellations are not possible.

For all other orders, please email us at info@youtopianhome.com.au as soon as possible. We’ll do our best to accommodate your request; however, cancellations are not guaranteed.

Cancelled orders can be refunded as store credit, or back to your original payment method.

 

Manufacturing Faults

While we make every effort to accurately represent the colour of our products in our images, please be aware that slight variations in colour may occur due to individual screen settings and calibration, which are not indicative of a manufacturing fault. 

Please contact us within 48 hours of delivery so we can resolve this as quickly as possible. In the unlikely event that your item is faulty, email us at info@youtopianhome.com.au:

  • ‘Manufacturing fault’ in the subject line
  • Order number
  • Description and photos of the issue

Youtopian Home will cover return shipping costs if the item is deemed faulty or the wrong item was received.